CA ARCserveĀ® D2D r16 Release Notes
1.0 Welcome
2.0 New Features
3.0 Product Updates
4.0 System Information
4.1 System Requirements
4.2 Operating System Support
4.3 Desktop and Laptop Support
4.4 Application Recovery Support
5.0 General Considerations
6.0 Issues Fixed
7.0 Known Issues
8.0 Language Support
9.0 Acknowledgements
10.0 Contact CA Technologies
10.1 CA Support Links
1.0 Welcome
Welcome to the CA ARCserve D2D Release Notes. This document
contains the following information relating to the use of
CA ARCserve D2D:
- System requirements, operating system support, application
recovery support, and other information you must know
before installation of this product.
- A list of known issues to be aware of before you use this
product.
2.0 New Features
The following new features have been added to CA ARCserve
D2D for this release:
GRANULAR-LEVEL RESTORE OF EXCHANGE OBJECTS
Each time CA ARCserve D2D performs a successful backup, a
point-in-time snapshot image of your backup is also
created. This collection of recovery points allows you to
locate and specify exactly which backup image you want to
restore. For Exchange you can then browse these recovery
points to locate the individual objects (mailboxes, mailbox
folders, or mail) that you want to recover.
EXPLORER INTEGRATION
CA ARCserve D2D provides the capability of directly
browsing and restoring files/folder and Exchange objects
(mailboxes, mail folders, mail) from Windows Explorer by
using the "Change to ARCserve D2D View" option.
COPY RECOVERY POINTS
The Copy Recovery Points feature can now be launched
manually (ad-hoc) or automatically based upon your
specified schedule.
BACKUP SPEED THROTTLING
CA ARCserve D2D provides you with the capability to specify
the maximum speed (MB/min) at which your backups are
written. You can throttle the backup speed to reduce CPU or
network use. However, limiting the backup speed, has an
adverse effect on the backup window. As you lower the
maximum backup speed, it increases the amount of time of
perform the backup.
Note: By default, the Throttle Backup option is not enabled
and backup speed is not being controlled.
ALERT NOTIFICATIONS
CA ARCserve D2D provides the following email alert
notifications:
ENCRYPTION/DECRYPTION SUPPORT
CA ARCserve D2D provides the capability to encrypt and
protect (with encryption passwords) your sensitive data and
also decrypt the encrypted data after recovery.
- Encryption support is provided for both uncompressed backup
format and compressed backup format. (Uncompressed backup
is no longer VHD format if encrypted).
- Windows built-in encryption libraries are used for data
encryption and decryption.
For Windows XP/2003/Vista/2008: CAPI (CryptoAPI) is used
for data encryption.
For Windows 7/2008 R2: CNG (Cryptography API Next
Generation) is used for data encryption.
Note: Data interoperability is supported both ways between
CAPI and CNG, meaning that data that is encrypted on
Windows XP/2003/Vista/2008 can be decrypted on Windows
7/2008 R2 (and vice versa). This data interoperability
enables moving backups of any computer to a different
computer, and to restore data from there.
- Encryption password management provides a memory feature so
that you do not need to remember encryption passwords when
attempting to restore encrypted data. For every encrypted
backup, the encryption password is saved in a password list
file.
As long as you can log in to CA ARCserve D2D, there is no
need to remember encryption passwords to restore data from
current backups. (Current backups are defined as backups
that were created from the same computer that you are
logged in to). If you attempt to restore data from
encrypted backups belonging to a different computer, you
are always asked to provide the encryption password.
FILE COPY
File Copy can be used for copying critical data to
secondary locations and can also be used as an archiving
solution. File Copy allows you to safely and securely
delete the source data after it has been copied to an
off-site or secondary storage repository.
CA ARCserve D2D provides the following capabilities to copy
or move files and help you reduce storage cost, meet
compliance, and improve data protection.
Note: When you use the option File Copy - Delete Source,
the data is moved from the source to the destination
(deleted from source location). When you perform a file
copy, the data is copied from the source to the destination
(files remain intact on the original location).
- Copy files to disk or to cloud based upon your specified
policies.
- Block-level file copying lets you save and store only the
blocks of the source that have changed as of the last file
copying. (Significantly reduces the amount of file copied
data).
- Select the source to copy, which can be a specific volume,
volumes, folder, or folders.
- Use filters to include or exclude files that are based upon
your specific criteria or patterns.
- Specify a schedule for file copying that is based upon
completion of a specified number of successful backups.
- File copy versions of the same source at the specified
destination.
- Encrypt file copied data for security.
- Compress data before performing file copying process.
- Specify how long to retain file copy data.
- Specify how many versions of the data you can have on the
destination.
CA ARCserve D2D UPDATES
Provides the following capabilities for downloading and
installing self- updates to CA ARCserve D2D:
- Check for new available updates to CA ARCserve D2D
(manually initiated from the UI or system tray monitor or
automatically as scheduled).
- Trigger automatic or manual downloading of updates.
- Specify a custom schedule to perform automatically periodic
checks for updates.
- Trigger installation of updates either from the UI, the
system tray monitor, or silently from the command line.
- Specify to send automatic email notifications when new
updates become available (or when problems occur).
- Configure the client and or a staging server to connect to
CA Support (directly or by way of a proxy server) to
download available updates. (A staging server is a CA
ARCserve D2D installed computer which is used as a
temporary storage location for downloading an update before
it is installed into a CA ARCserve D2D client computer from
that staging server).
- Use staging servers for clients that have limited access to
the Internet.
- Configure multiple staging servers for downloading the
updates. If the primary staging server is unavailable, the
download function automatically transfers to the next
specified staging server.
- Remote deploy from one computer to another and let you move
all updates configuration and email settings from that
first computer to the deployed computer.
Note: All updates that are released for CA ARCserve D2D are
cumulative. As a result, each update also includes all
previously released updates to ensure that your computer is
always up-to-date.
3.0 Product Updates
The following CA ARCserve D2D r16 updates are available for
this release. Select an update to view the corresponding
Release Notes.
4.0 System Information
This section describes the system requirements and
supported operating systems. Review this information before
installing and using CA ARCserve D2D.
4.1 System Requirements
The minimum system requirements for CA ARCserve D2D are:
- CPU: 1 GHz or faster processor recommended
- RAM: 1 GB or more recommended
- Disk Space Requirements:
- File Backup Limitations:
- X64 - up to 170 million files
- X86 - up to 110 million files
Note: For X86 users, if you have more than 110 million
files to back up, use an X64 computer or you can refer to
the troubleshooting topic "Catalog Job fails when backing
up a large number of files on Windows 2003 X86 machine" for
an alternate solution.
Other Hardware
- CD/DVD ROM Drive (necessary when installed from a CD/DVD)
- XGA (1024 x 768) or higher-resolution video adapter and
monitor
Internet Browser
For a complete list of all supported Internet browsers, see
the CA ARCserve D2D r16 Compatibility Matrix.
Adobe Flash Player
4.2 Operating System Support
For a complete list of all supported server operating
systems, see the CA ARCserve D2D r16 Compatibility Matrix.
4.3 Desktop and Laptop Support
For a complete list of all supported desktop and laptop
systems, see the CA ARCserve D2D r16 Compatibility Matrix.
4.4 Application Recovery Support
For a complete list of all supported application recovery
systems, see the CA ARCserve D2D r16 Compatibility Matrix.
5.0 General Considerations
This section contains general information that you should
know before using CA ARCserve D2D.
- To allow you to troubleshoot your computer problem
effectively, CA ARCserve D2D does not work in the Windows
Safe Mode.
- To avoid a possible time sync error, if you change the
system time when the browser is connected to the D2D
service, close the browser and login again.
- File copy does not support copying files from Volume Mount
Points and Nameless volumes (volumes which do not have a
drive letter). CA ARCserve D2D only performs file copy on
mounted volumes that have an assigned drive letter.
- The minimum requirement for running a File Copy job is
Windows XP SP3.
- To avoid possible failures (mainly for large backup jobs),
the buffering I/O settings have been turned off by default.
However, with buffering turned off, there can be a
corresponding drop or slowdown in backup speed (I/O
throughput). If you are performing small backup jobs and
you want to increase job performance, you can manually turn
on buffering as follows:
- Locate and open the afstor.ini file (C:\Program
Files\CA\ARCserve D2D On Demand\Configuration).
- Change the three buffering settings from 0 (off) to 1 (on):
- BufferingForLocal=0
- BufferingForUSB=0
- BufferingForRemoteFolder=0
Note: During a CA ARCserve D2D upgrade from r15 to r16,
this setting is automatically applied.
- If you are upgrading CA ARCserve D2D from r15 to r16 using
remote deployment and uncheck the "Allow setup to install
driver" option and later decide to use this computer for
performing backups, manually install the new r16 CA
ARCserve D2D driver and then reboot the computer. You can
access this driver from the CA ARCserve D2D home folder at
the following location and you can run the install driver
batch file:
"D2D_homefolder\BIN\DRIVER\InstallDriver.bat"
- If you are attempting to upgrade CA ARCserve D2D by remote
deployment, the deployment may fail if the CA ARCserve
Universal Agent service (r16 or later) is running on the
target computer. To prevent this from happening, stop the
CA ARCserve Universal Agent service and continue the
upgrade.
- CA ARCserve D2D r16 with Update 4 installed can only be
managed by CA ARCserve Central Applications r16 with Update
4 installed.
6.0 Issues Fixed
The following list identifies the fixes included in the
current releases of CA ARCserve D2D. If you do not see a
specific fix listed in this section, contact CA Support for
more information.
T146541 |
T16C909 |
T2D2795 |
T2D2808 |
T2D2821 |
T36A643 |
T5E5097 |
T5E5099 |
T5E5102 |
T5PY043 |
T5QO001 |
T5QO005 |
T5QO008 |
T5QO024 |
T5QO030 |
T5R3016 |
7.0 Known Issues
The following issues that are related to CA ARCserve D2D
are known to exist in this release:
- If you install CA ARCserve D2D on a Windows Core Operating
System, the presentation banner screens (which are HTML) do
not display during the installation process; however all
other portions of the installation continue.
- If you have a Windows computer with CA ARCserve D2D
installed and you plan to upgrade the operating system,
first uninstall CA ARCserve D2D. Then after the operating
system upgrade is successfully completed, you can reinstall
CA ARCserve D2D.
Note: If you do not uninstall CA ARCserve D2D before the
operating system upgrade, the server can fail to boot.
- If you are installing CA ARCserve D2D on any Windows 2008
operating system machine, you may get an MSI Installer
"Event ID: 1032" warning message in the Application event
log. This message is a false alert that is caused by a
system variable used in the product. You can safely ignore
this warning.
- If the catalog folder in the CA ARCserve D2D installation
path contains a large number of files, then uninstallation
of CA ARCserve D2D may run slow because the uninstallation
process needs to delete this large number of files.
- If you experience a timeout error during CA License Service
Startup (Event Log Watch Service) on reboot, you can
increase the timeout setting from the default value of 30
seconds (30000 milliseconds) to 2 minutes (120000
milliseconds) as follows:
From:
[HKEY_LOCAL_MACHINE \System \CurrentControlSet \Control]
ServicesPipeTimeout = "30000"
To:
[HKEY_LOCAL_MACHINE \System \CurrentControlSet \Control]
ServicesPipeTimeout = "120000"
- For Firefox users, if you experience a timeout error when
browsing a folder with thousands of files, perform the
following tasks to increase this timeout period:
- In the Firefox address bar, input "about:config".
- In the filter, input "dom.max_chrome_script_run_time".
- Increase the timeout value as necessary. (The time unit is
seconds).
For more details about this problem, refer to:
http://kb.mozillazine.org/Dom.max_chrome_script_run_time.
- For Internet Explorer 6 and later, if you experience a
timeout error when browsing a folder with thousands of
files, perform the following tasks to modify the registry
entry and increase this timeout period:
- Using a Registry Editor (such as Regedt32.exe), open the
following key:
HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Styles
Note: If the Styles key is not present, create a new key
named Styles.
- Create a DWORD value named "MaxScriptStatements" under this
key and set the value to the desired number of script
statements.
If you are unsure of the value to set this value to, you
can set it to a DWORD value of 0xFFFFFFFF to avoid the
dialog.
For more details about this problem, refer to: http://support.microsoft.com/kb/175500.
- If an Exchange Database level recovery fails, and you get
an ESE error -515 in the Windows application event log,
perform the following tasks:
- Refer to the following Microsoft knowledge base articles to
understand how this known issue occurs:
- Perform the following procedure to restore the Exchange
Database again:
- Locate the folder where the Exchange transaction logs exist
for the Exchange Database being restored.
- Move all files to a different folder for backup.
- Resubmit the Exchange Database level restore job.
- If you are running CA ARCserve D2D on an Exchange 2010
Server and after creating an Exchange catalog, the event
log message whose source is "ESE" cannot display detail
messages, this may be caused by the eseutil.exe file (a
utility that comes with Exchange) and the ese.dll file (the
message file) being located in a different folder than the
Exchange 2010 installation folder. (When creating an
Exchange catalog, CA ARCserve D2D copies these ESEUtil
files to a temp folder to launch it, and then deletes
them).
If this occurs, you can change the registry key to point
the ese.dll message file to the correct location.
- Access the following registry key:
HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\ESE
- Change the value "EventMessageFile" for the ESE.dll under
exchange 2010 installation folder.
(Usually it is: "C:\Program Files\Microsoft\Exchange
Server\V14\Bin\ESE.dll")
- If you restored a mail object to an Exchange mailbox and
this mail was sent from a third-party SMTP server using a
MIME format, the CC address properties associated with the
individual names may not display the correct name or mail
address when the mail is viewed by OWA (Outlook Web Access).
- If you are attempting to perform a backup on an Exchange
server (with Exchange Granular Recovery), you may get an
"Event ID 29, source volsnap" error logged into system
event log. This may be because you have a persistent volume
shadow snapshot (VSS) stored on one volume disk and this
volume is backed up using CA ARCserve D2D, and the backup
is then mounted as a local volume. The persistent volume
snapshot on the mounted volume is duplicated with the one
on original volume. If this happens, you can safely ignore
this error message and there is no negative impact.
- If you are attempting to generate an Exchange GRT catalog
for an Exchange database and you get a pop-up message
dialog informing you that there is an unformatted
partition, it may be because CA ARCserve D2D is trying to
read the file system data before the backed-up VHD file is
mounted. If this happens, you can ignore this message and
click Cancel on the message dialog.
- When restoring an Exchange mail object to an alternate
location, the mailbox account will have the Display name
and Account name in the Current Active Directory. In most
cases these names are the same. However, CA ARCserve D2D
only displays the Account name (and not the Display name).
If you change the Display name after a backup was
performed, the Account name and the Display name will no
longer be the same. This difference in names will not
affect the restore job because the Account name and Display
name can be different for the same mailbox account.
- Due to a Microsoft limitation that affects Hyper-V, Windows
2008 VM cannot boot from SCSI disks attached to it (boot
volume on SCSI disk). As a result, if you have Windows 2008
machine (IDE disks attached) you will not be able to
perform BMR of this machine to a VM (SCSI disks attached)
on a Hyper-V host. Microsoft has documented that they
cannot use SCSI disk as boot disk (http://technet.microsoft.com/en-us/library/dd296684(WS.10).aspx).
- If you have Daemon Tool version 344 installed, you should
upgrade to the latest version before performing BMR. If you
attempt to perform BMR to dissimilar hardware and have
Daemon Tool version 344 installed, you may encounter a blue
screen issue after BMR. (This is a known issue with Daemon
Tools which has been fixed in the new release).
- If you use VMXNET2/3 as the virtual network adapter for a
VM hosted on a vSphere server, you may not be able to
access the network because the driver for VMXNET2/3 is not
included in CA ARCserve D2D BMR PE image. If this occurs,
you can add a "legacy" network adapter to the VM in VM
configuration prior to performing the BMR, use it to access
the network during BMR, and then remove it after the BMR is
complete.
- If you are attempting to restore a SQL Express database on
a Windows XP (32-bit) machine, the SQL Express restore will
fail. If this happens, you can perform a Bare Metal
Recovery (BMR) to restore the entire machine, then the SQL
database can be restored after BMR.
- If you are attempting to perform BMR and the size of your
hard disk is larger than 2TB, the displayed disk size on
the CA ARCserve D2D BMR UI may not be correct. If this
happens, it may be because your server does not support a
disk size larger than 2TB.
- If you configure a schedule for copying recovery points,
and set the copy recovery point retention count to 1, you
may not be able to use this copied recovery point to
perform BMR. When you select this recovery point and try to
proceed during BMR, an error message will be displayed
saying it cannot lock this session. (This only happens when
the retention count set to 1). If this happens, you can
browse to the backup destination folder, and manually
delete a file named "SessCfg.ses", then the BMR should be
successful.
- If you are configuring your email alert notification
settings, and the subject field contains surrogate
characters (multilingual characters that cannot be
represented by a one double-byte code in UTF-16 encoding),
these surrogate characters may appear as garbage characters
in the email alerts received. (The email alerts will still
be sent out, but the email subject field that is received
may be affected). If this happens, you should reword the
email subject and not include surrogate characters.
- If the Backup Now dialog is accessed from the CA ARCserve
D2D Monitor (not from the home page), JIS2004 characters
that you attempt to enter in the Backup Name field may not
display.
- JIS2004 characters may not display correctly in the CA
ARCserve D2D UI when used as a part of the destination path
for backup/file copy/copy recovery point jobs. This problem
may also affect JIS2004 characters being incorrectly
displayed email titles when configuring email alert
notifications. To avoid this problem, do not specify
destination paths or email alert titles which contain
JIS2004 characters.
- If the "automount" option is disabled, CA ARCserve D2D will
not be able to back up volumes that do not have any
mounting point (no drive letter or not mounted to a
directory). (This is usually observed on Windows 7 / 2008
R2 systems where the system volume does not have any mount
point, but is not limited to these operating systems).
To verify if "automount" is enabled or not, launch command
line console and type:
diskpart.exe
automount
If the automount option is disabled, enter the following
command:
automount enable
- A problem occurs when integrating CA ARCserve Backup and CA
ARCserve D2D, and you change the CA ARCserve D2D backup
destination from a local drive to a remote network drive.
If you continue to perform incremental backups to chain the
two destinations, any attempt to then use CA ARCserve
Backup to perform a backup to tape of the CA ARCserve D2D
session from machine that hosts the second destination will
not work.
- If you are using an r16 CA ARCserve D2D server and you add
an r15 CA ARCserve D2D server to the drop-down list of
servers on the home page, you may not be able to manage or
view the status of the r15 server from the CA ARCserve D2D
r16 home page. (The r15 CA ARCserve D2D server cannot be
managed from the r16 home page, but instead opens a new
window to allow you to manage the r15 CA ARCserve D2D
server).
- If you are going to perform a File Copy job to a
Eucalyptus–Walrus cloud storage location and the related
files/folders contain any characters from a character set
not supported on your Walrus server, the File Copy job
skips those files. Ensure all the character sets that are
required for your File Copy job are supported on the Walrus
server.
Note: For Eucalyptus–Walrus cloud storage, a space
character in the file or folder name is considered an
unsupported character and causes the File Copy job to skip
these files.
- For Amazon S3 and Windows Azure, File Copy is not supported
if the host name contains an underscore symbol "_" in it.
CA ARCserve D2D Known Issues for Beta/RC Testers:
- For users who were part of the Beta/RC testing process:
- First, uninstall the Beta/RC version of CA ARCserve D2D
before installing this version.
- Specify a new/different location for the File Copy
destination (not the same that was used for the Beta/RC
testing).
8.0 Language Support
A translated product (sometimes referred to as a localized
product) includes local language support for the product's
user interface, online help and other documentation, as
well as local language default settings for date, time,
currency, and number formats.
For CA ARCserve D2D for Windows, this release has been
translated/localized into the following languages, in
addition to the English release:
- Chinese (Simplified)
- Chinese (Traditional)
- French
- German
- Italian
- Japanese
- Portuguese
- Spanish
9.0 Acknowledgements
The following license agreements are available in the
\Bookshelf_Files\TPSA folder in the CA Bookshelf:
10.0 Contact CA Technologies
Contact CA Support
For your convenience, CA Technologies provides one site
where you can access the information that you need for your
Home Office, Small Business, and Enterprise CA Technologies
products. At http://ca.com/support, you can access the
following resources:
- Online and telephone contact information for technical
assistance and customer services
- Information about user communities and forums
- Product and documentation downloads
- CA Support policies and guidelines
- Other helpful resources appropriate for your product
Providing Feedback About Product Documentation
If you have comments or questions about CA Technologies
product documentation, you can send a message to techpubs@ca.com.
To provide feedback about CA Technologies product
documentation, complete our short customer survey which is
available on the CA Support website at http://ca.com/docs.
10.1 CA Support Links
Support Links for CA ARCserve D2D:
CA Support Online offers a rich set of resources for
resolving your technical issues and provides easy access to
important product information. With CA Support, you have
easy access to trusted advice that is always available. The
following links let you access the various CA Support sites
that are available to help you:
Copyright © 2012 CA. All rights reserved. All trademarks,
trade names, service marks, and logos referenced herein
belong to their respective companies.